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Shipping & Returns

At Thinking Panties we guarantee a high quality control on all panties we sell at our online store. However, we will gladly replace defective undies or issue a refund in case you receive a defected product. We will exchange any pantie/s that you are not satisfied with.
 
Limitations:
• our panties cannot be returned unless defective.
• Panties must be returned within 15 days of purchase.
• Panties that do not have their own attached tag, or have been laundered or altered in any way cannot be accepted for exchange or return.
 
Returns or Exchanges:
If you wish to return or exchange a panty for any reason besides defect (see limitations above), you will be responsible for return shipping charges. We will ship your replacement article(s) at no additional shipping charge.
 
Defected order:
If your order either contains the wrong product(s) or defective product, we'll not only pay the return shipping charges but also send you your indicated replacement(s) with free shipping as well. Contact us at anytime though email at: customerservice@thinkingpanties.com
We will contact you as son as possible to process your request and assist you with return extra information. Do not forget to indicate styles, color and size of your desired replacement article(s).
 
Refunds:
When the returned underwear is received, the value of your returned article will be credited back as soon as we complete processing your return, usually within 10 business days.
 
Replacements:
When the returned article(s) is received, we immediately process a new order for your replacement article(s) and ship it to you with no additional shipping charge, usually within 10 business days.
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